The CINZ (Conventions and Incentives New Zealand) Annual Conference is an excellent forum for business tourism professionals to meet and share ideas, gain new insights into their industry and increase their marketing knowledge through the expertise of key speakers.

One of these speakers at the 2009 Conference will be RéserveGroup Director Henrik Arlund. The theme of Henrik's presentation will be Customer Service into the 22nd Century. Henrik aims to share valuable ideas on e-Marketing, CRM tools, customer profiling and more with CINZ Members.